ACCESSIBLE MIGROS

As part of our “Accessible Migros” project that offers privileged services to our disabled and elderly customers, we have made our Migros Sanal Market website and mobile application compatible with screen readers used by the visually impaired. Additionally, we have at least one employee in our Accessible Migros and Macrocenter stores who knows sign language to help the hearing-impaired and our customers can distinguish these employees from their special collar badges indicating that they know sign language These stores have ramps and railings at the entrance and have aisles designed to enable access by wheelchairs. The stores also have wheelchairs available for the elderly and at least one wheelchair accessible checkout counter marked with special signs, prioritizing customers with disabilities. In accessible stores, upon request by disabled and elderly customers, a Migros employee will accompany and help them throughout their shopping.

As of 2019, the number of Migros and Macrocenter stores transformed into the Accessible Store concept rose to 350 in 55 provinces. Our goal is to make sure that in each store we have two employees who know sign language, with one of them standing in when the other is on leave. We have provided sign language training to 784 employees since 2016. In 2019, 443 employees completed sign language training.

Click for the Accessible Stores.